pissed off......

i'm a littel pissed at tis person....4 e expts tt i conduct, i recruit participants (ppt) via a website called external ERSS under ntu. tis person, he registered himself as a ppt, & he has now graduated but emails r still sent 2 him cos e website somehow does not have a unsubscribing function....i've reflected tis 2 e administrator & an unsubscribing function has thus been put. however there still seem 2 b some problems wif e unsubscribing fn & tis person (i shall hencefore address him as M) wrote n email 2 complain. i'll place all e emails (may not b all cos i may 've deleted some o them) 2 let u all c....

Mail 1 after M receive notification tt there is n upcoming expt tt ppts can sign up 4...

Hi!

I would like to unsubscribe from this notification of experiments as I am graduating this semester and would probably not be participating in any experiments in the near future. Please do the necessary. Thanks.

M


My reply:

Dear M,

I'm afraid you'll have to go to the external ERSS website to delete your details. I can't delete your info for you. Hope you understand! The external erss website is as follows: http://XXXXXXXXXXXXX

Regards,
A

(Mail 2) His reply:

Hi A!

Thanks for the prompt reply. I tried to de-register myself but I can't because I can't remember my username and there is only the function to retrieve your password but not your username (which makes it redundant if I can't remember my username). Therefore, i require manual assistance to remove myself from the system.
Perhaps it would be better if the password retrieval prompts you for the email address rather than the username. Should someone wish to request for a deregistration due to repeated email, he would definitely remember his email rather than an obscure username that he used eons ago at his wish and fancy. My apologies for being the 1st culprit; )
Thanks once again for the prompt reply and seeking your assistance in this matter,

M


My reply:

Dear M,

I'll need to ask the administrator about this matter. Will get back to you asap.

Regards,
A


My email to the administrator:

Dear E,

Could you also help to delete the following student from the External ERSS?
Sxx Kxx Mxx Mxxxxx [XXXXXXX@hotmail.com]

Thank you!

Best of Regards,
A


Administrator's reply:

Hi A,

As for deleting, you need to ask the student to delete himself, which he is able to do it using the system.

Regards,
E


Mail 3 after M receive another notification tt there is n another upcoming expt tt ppts can sign up 4...

Hi!

I've graduated. Could you take me out of the mailing list? I tried to de-register myself but am unable to do so. Thanks.

M


My reply:

I've tried emailing the administrator but guess it didn't help much....i'll try emailing her again.


(Mail 4) His reply:

I can't remember the username and password. Please do the necessary. Thanks


After quite a few ppts 1ing 2 unsubscribe fr e external ERSS, a fn was added to the website for unsubscribing....

Subject: External ERSS Announcement - How to unsubscribe ERSS

To: ALL

Dear registrant,

Thanks for your support and participation since you joined ERSS! Some of you have graduated and asked how to unsubscribe ERSS. You can do either of the following:
1) Click ''Remove me as participant'' on our homepage and then key in your username and password.
2) Send an email to: XXXXX@ntu.edu.sg and put down ''unsubscribe'' on the subject line.

Should you have difficulty in unsubscribing, please email us at XXXXX@ntu.edu.sg

Regards,
ERSS administrator


Mail 5 after M receive another notification tt there is n another upcoming expt tt ppts can sign up 4...

Hi!

I have tried desperately but in vain to unsubscribe from this mailing group for the past semester (A total of 4 attempts). I have since graduated but am still unable to unsubscribe. (Previously, the unsubscribe function at the website required certain details like Login name and password, both of which I do not have the information, and which I highlighted in my email requests to unsubscribe)

Recently, I received an email from your good office offering the invaluable opportunity to unsubscribe from this mailing group (The instructions were to email to NBSAppl@ntu.edu.sg with the title heading "Unsubscribe". Below is the email I sent). I seized the chance like there's no tomorrow. Yet I'm still receiving the relentless "External ERSS Announcement" headings in my mailbox.

I really do not forsee myself partaking in any experimental sessions in the near future and most definitely do not wise to see another dreaded email with the "External ERSS Announcement" title heading. For your information, my personal email account (which I feel has been utterly violated) is a hotmail account and can only sustain 2 meagre megabytes of space.

I understand that this might not be under your jurisdiction and I apologise that you have to bear the brunt of this BUT I do kindly request that somebody (either A or the anonymous NBSAppl) show some pity on my plight and undertake immediate corrective action to remedy my distress.

Thank you.

M

(i wasn't really pissed until i saw the comic strip tt he attached!!!)
http://www.ofoto.com/PhotoView.jsp?US=0&UV=793942919829_
209610505105&collid=266110505105&photoid=166110505105



My reply:

Dear M,

I would appreciate it greatly if you could email to NBSAppl@ntu.edu.sg regarding the problems you face. I understand that you've cc the email to the ERSS administrator too, and I hope that they can help too. However, there is nothing I can do. I've already reflected your problem to them hence there is the new unsubscribing function. However the technical details behind it is totally beyond my comprehension.

I hope you'll understand that I too do not wish to see the ever dreaded email headed "remove me from external ERSS". The meager capacity of your email account is another technical aspect which I cannot render any help too. And I totally sympathize with you at been violated by the mails. I sincerely hope that corrective measures will be taken to relieve you of the distress soon.

Have a wonderful day ahead.

Best of Regards,
A


(Mail 6) His reply:

Dear A,

To conclude the matter, a certain XXXX has promptly replied that I have been unsubscribed (I hope!). I truly appreciate you highlighting this problem to the administrator and taking whatever limited actions you can on your part despite this not being in your jurisdiction. Thanks for going the extra mile & much apologies if I have antagonize you in any way.

Best regards,
M


My reply:

Dear M,

Hopefully everything has been resolved. Have a pleasant day!

Regards,
A